Frequently Asked Questions
If you have any question or need help with your account and would like to speak to someone directly, Contact Us us through the information below.
Manage My Account
To update your email address, you must be logged into your account on the Amplify Sports’ website. Go to your ‘My Account’ page and click the ‘Edit Account’ tab on the left side menu bar. Type in your new email address in the ‘Email Address’ line and re-type it in the ‘Confirm Email Address’ line and then click the ‘Save’ button at the bottom of the page.
To change your password, you must be logged into your account on the Amplify Sports’ website. Go to your ‘My Account’ page and click the ‘Edit Account’ tab on the left side menu bar. Click ‘Change Password’ above the ‘Save’ button and complete the three required fields and then click the ‘Save’ button.
If you have forgotten your password, click the ‘Login’ link at the top of the Amplify Sports’ website. Then click the ‘Lost your password?’ link, type in your email address and then click the ‘Reset Password’ button. An email with directions will be sent to your email address to reset your password.
To register or login to your account you will click the ‘Login’ link at the top of the page. If you do not already have an account you would fill out the required information in the 'Registration' section. If you already have an account you will type in your email address and password and click the ‘Login’ button.
You do not have to be online at a specific time to access or complete your course content. You will just need to be on at a time that you have access to the internet.
Audio and Video
If you are having audio issues, please make sure that the volume on your computer is not muted and is turned up. Also, make sure that the volume on the player is not muted and is turned up.
If you are having video issues, please insure that you are connected to the internet and have the minimum internet speed recommendations (3.0 Mbps - Recommended for SD/Mobile quality, 5.0 Mbps - Recommended for HD/Desktop quality). If your connection is still slower than you expect, we recommend reaching out to your internet service provider for further assistance.
Payments and Cancellations
We accept all major credit cards for users in the United States (Visa, Mastercard, American Express, Discover).
We accept international payment that is processed by Stripe. Please find more information here: https://stripe.com/global.
Your payment will not be accepted if you have an expired credit card. You must update your credit card with one that is current.
If you would like to cancel your course, please visit our ‘Contact’ page and submit the Contact Form.
If you purchased the wrong course, please visit our ‘Contact Us’ page and submit the Contact Form. We can either offer a refund or exchange for a different course of equal value.
Supported Browsers, Devices and Technology
You can take your courses on any device that has internet access and a web browser. The website is desktop, tablet and mobile friendly.
Yes, internet access is required to have access to your account and your course content on our website.
You can use the following browser types:
- Internet Explorer 11 or later on Windows 8.1 or later
- Safari on Mac OS X 10.10 or l
- Microsoft Edge on Windows 10
- Google Chrome version 64 or later on Windows 7 or later, Mac OS X 10.10 or later (Mavericks), Chrome OS, or Linux
- Mozilla Firefox version 59 or later on Windows 7 or later, Mac OS X 10.10 or later, or Linux
Accessing Your Course(s)
You can take more than one course at the same time, but it is recommended to only have one course open at a time.
If you purchased a course bundle, you will find your courses listed under the ‘My Bundles’ tab of your ‘My Account’ page. Click on the course you would like to start with first and then click the ‘Get Started’ button.
Once you have purchased a course, your course will appear in the ‘My Course’ section of your ‘My Account’ page. Click on the course you would like to start and then click the ‘Get Started’ button to begin the course.
Select the course you would like to start and then click the ‘Get Started’ button to begin your course, if you have already completed parts of your course click the ‘Continue’ button. Once you are finished with a section of the course, click the ‘Mark Complete’ button at the bottom of the page and it will take you to the next available section. You can go to specific sections by choosing the section from the ‘Course Outline’ menu on the left side.
Quizzes and Certifications
To find your certificate of your course, go to your ‘My Account’ page, then click the ‘My Certificates’ tab from the left side menu bar.
If you have not received a certificate after passing all of your quiz/quizzes, you will need to ensure that you have clicked ‘Mark Complete’ on each of the sections of your course. The course must be 100% complete before a certificate will be given.
Select the certificate you would like to save and click the ‘Print’ button. Choose Adobe PDF in your printer options and click ‘Ok’. Type the file name and choose the destination you would like to save it to, and then click ‘Save’.
Before each quiz you will be notified how many quiz attempts you will have. If you fail the first quiz and still have an attempt left you can retake the quiz. If you have failed the quiz and don’t have an attempt left you will either have to purchase the course again or contact customer service.